NEOM Careers

Customer Experience Executive - North

Full time role, field based with requirement to visit Head Office in Harrogate.

The Role:

Reporting to the Customer Experience Manager the Customer Experience Executive will be accountable for executing the full customer physical experience. They will work across retail stores, wholesale permanent or pop up activities and internal and B2B events ensuring that the NEOM messaging, visual merchandising and end customer experience is delivered and expectations exceeded. Strong Visual Merchandising skills are required for success in this role.

He/she will bring to life our VM briefs, products, brand strategy and marketing plans, point of sale and deliver outstanding customer experience. 

Objectives and responsibilities:

▪ To ensure all touch points or events are creatively merchandised to the standards required by NEOM.

▪ To work alongside NEOM Store Managers to ensure our stores are visually on brand and where relevant support local opportunities and eventing.

▪ To work alongside the 3rd party visual merchandising and sales teams to deliver an excellent customer experience.

▪ To ensure sales targets are achieved for all activities.

▪ To provide support to the Customer Marketing Manager in the briefing and execution of VM projects.

▪ To provide on floor coaching for all sales associates delivering coaching modules as designed by the Education and Animation Manager.

Key skills required:

▪ Strong experience in visual merchandising briefs and execution either from a retail store or department store experience.

▪ Stock merchandising, POS and planogram management.

▪ Multichannel, consumer focused experience in storytelling.

▪ Events design and execution.

▪ Experience in coaching sales staff for success.

▪ An understanding of how the above ladders up into sales and targets are delivered and exceeded.

▪ Window dressing skills a benefit.

▪ The ability to travel to key locations. 

Personal Attributes:

▪ An exceptional communicator. 

▪ A balance of creativity and commercial acumen.

▪ He/she will enjoy being hands on.

▪ Great attention to detail.

▪ A team player who is focused on delivering results, as well as a self-starter.

▪ Great taste and the ability to truly see what good looks. 

▪ Solutions focused individual who acts at pace and shows demonstrable initiative and drive.

▪ A creative flair with a common sense approach.

▪ Persuasive, energetic, enthusiastic and not afraid of hard work.

How to apply:

Please email your CV to careers@neomorganics.com with Customer Experience Executive in the subject line. No agencies.

We are an inclusive employer with equality, diversity and fairness at the heart of our values. We welcome applications from individuals from diverse backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants.

Please note we will only be able to reply to applications that have been successful in being shortlisted. If you have not heard back from us within 14 days we are sorry but you have not been successful this time.

Part Time Customer Care Advisor - Weekends

Department: Part time role, working in the Customer Care department to support on weekends

Reporting to: Customer Care Manager

Role location: Harrogate, North Yorkshire. This position will initially be remote or part-remote until it’s practical to be back onsite with the team for a portion of the week. We offer flexible working. 

At NEOM, we believe wellbeing starts with the little moments. The deeply relaxing bath that prepares you for better sleep. The candle that creates a calm zone and less stress in your busy family home. The shower wash that helps you have more energy and ready to kick ass at 6am. The fragrance in your bag, with the power to give you a daily mood boost. Our fragrances are 100% NATURAL with true wellbeing benefits: to help you sleep better, stress less, boost your energy or lift your mood.

We have big plans regarding our products and services in the coming months and years. We’re on a mission to elevate the customer experience across all touchpoints, using data to understand our NEOM customer and anticipate their needs. As we pivot to a digitally-focused business, all marketing and communications will have a social-first approach and support brand growth.

The Role:

Reporting to the Customer Care Manager, the Customer Care Advisor will be responsible for upholding and delivering customer care across every digital touchpoint in line with the strategy set out by the Customer Care Manager. Being an ambassador for the NEOM customer across the business, utilising every opportunity to connect, push boundaries & provide feedback whilst providing an honest, genuine, and ‘real’ experience that the customer will engage with.

Responsibilities: 

▪ Deliver a consistent, customer-centric, passionate & ‘real’ experience at every touchpoint

 • Apply versatility throughout brand platforms, ensuring you are professional, coherent and in line with our values, tone of voice & brand including CRM tool, Live Chat, Phone, Social Platforms & any additional communicative platform that is introduced

 • Take every opportunity to capture customer data in order to expand the NEOM Community and encourage customer loyalty

 • Demonstrate examples of building & improving customer relationships, optimising product knowledge wherever possible, maximising selling opportunities 

• Accountable for all customer care communication, striving to resolve a customer contact within the 1st interaction 

• Select the most appropriate method of communication to seek rapid resolution for the customer contact, and adapt to suit the customer

 • Timely and accurate provision of reporting to drive prioritisation of issues and performance vs SLAs

• Responsible for proactive customer care activities to reduce inbound customer contacts

Key skills:

An analytical mind-set with meticulous attention to detail

Work well under pressure remaining calm and productive at busy times

Experience using Zendesk or a similar customer CRM tool would be an added bonus, but not essential

Ability to maintain accurate records and documentation IT skills, including competent use of Sage X3 or similar ERP system and Microsoft Office (including Excel, Outlook and PowerPoint)

A minimum of 12 months experience working in a retail environment or a Customer Care Role

About you:

• Team focused at all times. We will succeed together as a team, by supporting & developing each other and embracing the challenges & work that arise in a fast-paced environment reacting to expectations set out by the business
• A love and passion for Customer Care and the NEOM Customer Care Strategy – always aiming to ‘wow’ at every opportunity
• Provide excellent verbal and written communication skills with confidence in your editorial capabilities 
• Flexible in your working hours and willing to go the extra mile to meet the needs of the business - which can include weekends and evenings
• Demonstrate a true interest in Wellbeing 
• Innovative, positive mindset that embraces opportunities to improve customer care

How to apply:

To apply, please send your CV and cover letter to charlotte.silver@neomorganics.com. Subject email: Customer Care Advisor

We are an inclusive employer with equality, diversity and fairness at the heart of our values. We welcome applications from individuals from diverse backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants.

Part Time & Full Time Supervisor - Liverpool Street, London

1 x full time role and 1 x part time role. Must be available to work weekdays and weekends.

Here at NEOM we create 100% natural fragrances to boost your wellbeing, each scent providing true therapeutic benefits to relieve stress, aid sleep, boost your energy or lift your mood. We really believe that wellbeing starts with the little moments; the shower drops at 6am that leave you energised and ready to go or the light of a candle that can help create a tranquil calm zone in your busy family home. We want to help you take the small steps, that can help you feel your best every day. Now more than ever, we’re about helping you manage your own wellbeing in the simplest, bite size ways. 

The Role:

We are looking for a Supervisor who has a passion and flair for customer service. You must be able to offer an exceptional customer experience that is welcoming, genuine and in line with our brand values. 

You must be able to work well in a team and thrive on pressure. Being able to react to change in a positive but calm way and maintain your professionalism at all times is key. 

You must have a natural interest in health & wellbeing and want to share your wellbeing journey, tips and advice with your team and our customers. 

You will be responsible for:

▪ Driving forward sales and achieving company objectives.

▪ Assisting in the overall day to day running of the store.

▪ Providing the highest standard of NEOM Customer Experience at all times in store to inspire wellbeing.

▪ Ensuring the team maintains company standards.

▪ Implementing promotion and visual merchandising changes.

▪ Ensuring the highest standards of housekeeping, cleanliness and visual merchandising are upheld.

▪ Maintaining the security of the boutique premises, stock and all store cash and other payments.

▪ Assisting the Store Manager with paperwork and payroll administration.

▪ Responsible for opening and/or closing of the store at particular times and need of the business.

You will need:

▪ A passion for wellbeing. 

▪ A love of customer service and to be able to translate this to inspire your colleagues. 

▪ Self motivator and be able to maintain impeccable standards in store. 

▪ Confident communicator - treat everyone with honesty, kindness and ensure you are a team player.

▪ Able to work effectively with cross functional teams. 

▪ Meticulous attention to detail. 

▪ The ability to work retail hours - which can include weekends and evenings.

▪ Confident in the use of MS Office. 

How to apply:

Please submit your CV and Covering Letter explaining your interest in wellbeing, and what you feel you can bring to NEOM to careers@neomorganics.com Subject email: Supervisor, Liverpool Street, London (Please stipulate whether you wish to apply for the Full Time or Part Time position). 

We are an inclusive employer with equality, diversity and fairness at the heart of our values. We welcome applications from individuals from diverse backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants.

Please note we will only be able to reply to applications that have been successful in being shortlisted. If you have not heard back from us within 14 days we are sorry but you have not been successful this time.

Sales Assistant - Kildare Village, Ireland

30 hours per week contract. Must be available to work evenings and weekends.

The Role:

We are looking for someone who has a passion and flair for customer service. You must be able to offer our customers an experience that is welcoming, genuine, in line with our brands values and exceptional. You must be able to work well in a team and thrive on pressure. Being able to react to change in a positive but calm way and maintain your professionalism at all times is key. You must have a natural interest in health & wellbeing and want to share your wellbeing journey, tips and advice with your team and our customers. 

You will be responsible for:

▪ Delivering consistently exceptional service to our customers that stimulates loyalty.

▪ Meeting your own sales targets and achieving company objectives.

▪ Ensuring the store is impeccable for our customers and in line with company expectations.

▪ Carry out all assigned operational and administrative tasks.

▪ Build strong relationships with your team and adhere to all store policies and procedures.

▪ Monitor stock levels and sales performance, report any issues to the Manager and ensure that there are sufficient levels at all times. 

You will need:

▪ A passion for wellbeing.

▪ A love of customers service and to be able to translate this to inspire your colleagues.

▪ Confident communicator - treat everyone with honesty, kindness and ensure you are a team player.

▪ Able to work effectively with cross functional teams.

▪ Meticulous attention to detail.

▪ The ability to work retail hours - which include weekends.

▪ Confident in the use of MS Office. 

How to apply:

 Please submit your CV and Covering Letter explaining your interest in wellbeing, and what you feel you can bring to NEOM to emma.hurley@neomorganics.com Subject email: Sales Assistant, Kildare Village.

We are an inclusive employer with equality, diversity and fairness at the heart of our values. We welcome applications from individuals from diverse backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants.

Please note we will only be able to reply to applications that have been successful in being shortlisted. If you have not heard back from us within 14 days we are sorry but you have not been successful this time.

Part Time Sales Assistant - Leeds

15 hours per week contract. Must be available to work evenings and weekends.

The Role:

We are looking for someone who has a passion and flair for customer service. You must be able to offer our customers an experience that is welcoming, genuine, in line with our brands values and exceptional. You must be able to work well in a team and thrive on pressure. Being able to react to change in a positive but calm way and maintain your professionalism at all times is key. You must have a natural interest in health & wellbeing and want to share your wellbeing journey, tips and advice with your team and our customers. 

You will be responsible for:

▪ Delivering consistently exceptional service to our customers that stimulates loyalty.

▪ Meeting your own sales targets and achieving company objectives.

▪ Ensuring the store is impeccable for our customers and in line with company expectations.

▪ Carry out all assigned operational and administrative tasks.

▪ Build strong relationships with your team and adhere to all store policies and procedures.

▪ Monitor stock levels and sales performance, report any issues to the Manager and ensure that there are sufficient levels at all times. 

You will need:

▪ A passion for wellbeing.

▪ A love of customers service and to be able to translate this to inspire your colleagues.

▪ Confident communicator - treat everyone with honesty, kindness and ensure you are a team player.

▪ Able to work effectively with cross functional teams.

▪ Meticulous attention to detail.

▪ The ability to work retail hours - which include weekends.

▪ Confident in the use of MS Office. 

How to apply:

 Please submit your CV and Covering Letter explaining your interest in wellbeing, and what you feel you can bring to NEOM to victoria.still@neomorganics.com Subject email: Part Time Sales Assistant, Leeds.

We are an inclusive employer with equality, diversity and fairness at the heart of our values. We welcome applications from individuals from diverse backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants.

Please note we will only be able to reply to applications that have been successful in being shortlisted. If you have not heard back from us within 14 days we are sorry but you have not been successful this time.